Privacy Policy

At One Direct, protecting your privacy is very important to us. Our goal is to treat the personal information you furnish us with the highest standards of security and confidentiality. One Direct abides by the Data Protection Acts 1988 and 2003 (as amended), and applicable regulatory requirements. Please read on for details about our practices for handling and securing your personal information.

One Direct is registered with the Data Protection Commissioner as a data controller and data processor. One Direct does not share your personal information with any third party except as necessary to operate services and to fulfil legal and regulatory obligations.

What information do we collect and how do we use it?
You can visit the One Direct Website without revealing any information about yourself, including your email address. In this case, our web servers may collect the name of the domain you used to access the Internet and the website you came from and visit next. This information is used by us to measure the performance of the site and to generate other statistics about visitors to our web site in general. We may also use this data to make the site easier and more convenient to use.

There are times when we may ask you for information about yourself. This information may be used for the purpose of a product application, or entry into a competition. The quantity of information that is collected and that personally identifies you is only used by One Direct and its product providers to provide the One Direct products and services and to fulfil legal and regulatory requirements.

If you do not proceed to save a quote, please note any information you enter will be saved by One Direct for the purpose of contacting you by telephone in connection with your quote and/or your experience with our online application. Your information will then be deleted accordingly. If you proceed to save a quote but do not purchase the product, your information will be retained accordingly by One Direct only.

One Direct, with your consent, may also use your personal data for the purpose of offering you other products and services, including those available from carefully selected third parties, which One Direct thinks may be of interest to you. For this purpose, and occasionally also for market research and statistical purposes, information may be shared with third parties such as trustees, professional advisers, reputable external agencies, and service providers. You will be given the option at the time of not participating in such market research.

From time to time One Direct may record telephone conversations to ensure that we carry out your instructions accurately, to help improve our service and in the interest of security.

How to access and update your information?
You have the right of access to the personal data held about you by One Direct by sending a written request to: One Direct, PO Box 1, Athlone, Co. Westmeath. A fee may be charged for this (max. €6.35). You also have the right to require One Direct to correct any inaccuracies in the information we hold about you by contacting us at 1890 22 11 11 or by email at one@onedirect.ie.

Please note, One Direct will never request you to login to your One Direct account via email.

How is your information secured and protected?
One Direct uses encryption among other methods to protect your personal information. Emails you send us are not necessarily secure when they are transmitted to us. If your communication is sensitive or includes highly confidential information such as a credit card number, we suggest you provide it to us by post or by telephone.

We instruct our employees with access to your information that it is to be used only in adherence with the principles set forth in this Statement and the data protection laws applicable. Employees who misuse customer information are subject to disciplinary action.

Changes to this Statement
One Direct reserves the right to modify this Privacy Policy at anytime. If we make any material change, we will update our website to include such changes. We will seek your consent if we want to use your personal information for purposes other than those you have agreed to previously.

Cookies
Cookies are required for this website to function correctly. The cookie used tells the website’s central system that you are still connected as a valid user. This is the only purpose for which cookies are employed in this website - it will not make any amendments to or save any information to your system.